If you wish to contact us about our products, services or staff (whether a compliment, suggestion or complaint) you may do so by:
Phone 02 6247 3744 or 1800 232 400 (free call from country or interstate)
In person Level 4, 221 London Circuit, Canberra ACT
Online Submit below
Post GPO BOX 1243, Canberra ACT 2601
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaints resolution that is free to consumers.
Phone 1800 931 678 (free call)
In writing Australian Financial Complaints Authority GPO Box 3 MELBOURNE VIC 3001